Get help.

Reach us

Email support@phoebemarkets.com. During the beta this goes straight to the team, and we answer within a business day.

If something is wrong with money — an order you do not recognise, or anything involving your broker account — say so in the subject line and we will treat it as urgent.

Common situations

"It says my broker needs reconnecting"

Broker tokens expire periodically. Phoebe keeps watching your prices but cannot buy anything until you reconnect, which takes a few seconds in Settings → Broker. Nothing is lost while it waits.

"It hasn't bought anything"

That is the normal state. Phoebe only buys when a price actually reaches a zone it identified and every one of your limits passes. Long quiet stretches are the design working, not failing. Your journal shows what it considered each day.

"I want it to stop right now"

Settings → Auto-investing → off. Every automated order stops immediately. Nothing you hold is sold, and nothing about your plan changes.

"I want to change my budget or limits"

Settings → Rules & limits. Any change shows you the full summary again and asks you to confirm it before it takes effect.

"Phoebe says my limits can't be read"

Your plan is a text document, and an edit can occasionally leave the limits section in a shape it cannot parse. While that is true, nothing is bought. The app offers to rebuild the limits from defaults, keeping your written strategy intact.

"I want to delete my account"

Email us and we will remove your account, your plan, and your stored broker connection. Your brokerage account is unaffected — it was never ours.

Reporting a security issue

Email support@phoebemarkets.com with "security" in the subject. Please give us a reasonable window to fix anything before making it public.

Still stuck?

The how it works page covers the whole sequence, and safeguards covers what protects your account. If neither answers it, write to us.